PROVIDER BREAKOUT: Managing Customer Service and Retention in a Work from Home Environment

May 17
4:25 PM - 5:10 PM

The pandemic has accelerated the automotive industry, changing the face of how we do business, and it was necessary to adapt at to a work from home environment. Today decisions are being made as to whether staff goes back to the office or stays remote. This has an impact on customer service and retention. Join this session to gain a perspective on options that all lead back to the best customer service experience.